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Software Support Representative Responsibilities:Support ExLogica software products by providing responses to questions received via telephone calls, letters, faxes, or e-mails. Acquire and maintain expert knowledge of ExLogica products, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users. Monitor response times on a daily basis and taking action as needed to ensure timely response of all support calls Coordinate with Support Lead all product alerts for respective product line. Assist with the software quality assurance testing process, diagnose and troubleshoot problems, document results of software testing. Attend training sessions offered within the group and assist in training new personnel who join the department. Participate in team projects that enhance the quality or efficiency of support. Education and Experience: The ideal candidate will have, at minimum, a two-year technical degree or the equivalent in work experience and two years of prior related work experience. Experience in K-12 administration and computer systems is a plus. The candidate will have an aptitude for providing positive customer service and good communication, and problem solving skills. Experience with using and supporting others in the use of Microsoft Windows applications is required. Submit resumes to careers@exlogica.com |
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